FREQUENTLY ASKED QUESTIONS
Do I need a computer?
What kind of tripod do I need?
Software questions?
Universal or Broadcast?
Do you have discounts?
Do you take purchase orders?
Can I become a reseller?
How is the monitor connected?
Return Policy
How do I control scrolling?
Can I use batteries?
Where can I see one?
Can I talk to a user?
Which reflector should I buy?
Can I use the LCD as a monitor?
What is the warranty?
What's a scan converter?
Delivery time?
Are you on the GSA schedule?
Do I need a computer and what kind?
On the PC side a Pentium III or higher processor works best. On slower computers you can reduce the screen resolution to 800x600 or 640x480 to reduce the load on the computer. On the Mac side any G3 or better works fine.
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What kind of camera tripod do I need?
The Broadcast 15 weighs 14 pounds, the Broadcast 17 weighs 17 poounds and the DV-9 weighs 5 pounds. If the weight of the teleprompter and your camera exceed your tripod rating you will need to get a stronger tripod/head. In the real world you can get away with a little over the manufacturers rating. This is because the manufacturer rates the tripod/head for maximum amounts of panning and tilting. When teleprompting the camera remains relatively still putting less strain on the tripod/head combination. Aother option is to order the Universal 15/17 that comes with it's own stand. Click the link to the right to see a great tripod that support 30lbs for just $399.TRIPOD LINK
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What Software is Included?
Prompter People teleprompters include Flip-Q Lite, our proprietary and powerful dual screen prompting software. You will receive a User ID and Password via email which will enable you to download the software through Internet download. The upgrade to Flip-Q Lite is Flip-Q Pro. See details of upgrade features at this link:
http://www.prompterpeople.com/software2flip.htm
Can I get Flip-Q on disc?
To protect our intellectual property, we do not ship Flip-Q on a disc. If you do not have an Internet connection on your computer, or if portability of the software is important to you, then purchase the USB Flash Drive with embedded software.
Can I download Flip-Q to several laptops?
It is possible to download to only one laptop (or computer). It is impossible to copy the software to disc or to download it to more than one computer. If you need more than one copy, contact sales for a quote on a site license for multiple computers.
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Can I Use the LCD Monitor for Other Things?
Yes! Our 15" & 17" LCD models include stands that allow you to remove the monitor from the TelePrompter plate with one thumbscrew. You can then use it as a desktop computer monitor. It's like getting a great 15" or 17" computer monitor free! Our DV-9 prompter utilizes a high quality 7.2" TFT LCD that can be removed with a single screw and used as a wide screen TV for your car, boat or RV. It even comes with a 12v adapter for your car's lighter socket!
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What is the Warranty on the Product?
Prompter People teleprompters come with a 3 year parts and labor warranty on all components including LCD, cables and mounting hardware. Broken or scratched reflectors are not covered under warranty.For detailed warranty info click here warranty link
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Return Policy
We allow returns within 10 business days with a 15% restocking fee and shipping both ways.
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How is the monitor connected?
Our Broadcast 15/17 and Universal 15/17 use SVGA monitors. These monitors connect to your computer via the standard 15 pin VGA connector that is standard on all laptop and desktop computers. Our DV-11 and Convertible 9 teleprompters have VGA/composite monitors.
Our DV-9 takes a composite video input via an RCA plug. Most laptops made in the past 4 years have either a composite or svideo connector. If your computer has a svideo connector you will need a svideo to composite adapter (we have them available for $25). If your computer does not have either a composite video or svideo connector you will need to get a VGA scan converter (we offer these at $100).
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Which type of reflector should I buy?
We offer three styles of reflectors, Check out this link to get all the information you need.
REFLECTOR PAGE
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How do I control scrolling?
You can control scrolling a number of ways. The most popular is a wireless controller. With this controller you can control speed, direction, stop/start and select cue point within 50 feet of your computer. This is a UHF device that plugs into your USB port. We also offer a wired scroll knob that gives the most precise control over scrolling and a foot pedal control for on-camera talent. You can check out the controllers in our options page by clicking here OPTIONS PAGE LINK.
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Should I get a Universal or Broadcast model?
This decision depends on two things: whether the talent is stationary and if you have a tripod that can display the weight of the teleprompter and your camera. The Broadcast 15 weighs 14 pounds and the Broadcast 17 is 17 pounds. Add this weight to the weight of your camera and that is the load rating your tripod must support. It's generally ok to go over the limit a bit since teleprompter applications don't require fast camera movement. We offer a heavy duty tripod for just $399 that can support up to around 30 pounds. Click here for info on it TRIPOD LINK.
If your on-camera speakers are stationary whether sitting or standing the Universal style is a good choice. With this style of teleprompter you simply place your existing camera and tripod behind the Universal stand mount teleprompter and start shooting. Since the Universal teleprompter has it's own stand you don't need a heavy duty tripod. The Universal is also great for quick setups because you don't have to mount all the camera gear to the teleprompter mount.
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Can I use the teleprompter on batteries?
The DV-9, DV-11 and Convertible 9 come standard with 12Vdc capability and include a 12v cord to connect to the cigarette lighter of your car. We also sell a Lithium-Ion battery to power the DV-9, DV-11 and convertible. The battery can be seen on the accessories page. The Broadcast 15/17 can be can be ordered with 12VDC and composite also. Specify that you need 12V battery operation when ordering and we can supply the appropriate optional power cord, typically either 4 pin XLR or cigarette lighter. For all of our teleprompters there is a great portable 12V dc supply made by Xantrex called the Powerpack 400 Plus and is available from Costco for just $89.99. This device will power the Broadcast 17 for over 6 hours. You can also use it to power your laptop!
Go to Top
What's a scan converter?
A scan converter converters a computers VGA signal to a standard NTSC video signal. The scan converter may be required if you are using the DV-9 or our Broadcast 15 with composite monitor. Both of these monitors require a composite video signal for input.
Go to Top
Do you give discounts to schools, government or nonprofits? AND … Do you give discounts for purchase of multiple units? One of the reasons we can maintain our low prices is that we operate on very small margins. Therefore, we are unable to offer discounts.
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Are you on the GSA Schedule?
No.
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Can I buy a prompter minus the monitor?
Our prompters are designed to be used with monitors that have very specific physical specs, so we do not sell them without monitors unless you have previously purchased one of our prompters and want to share monitors between them.
Go to Top
How can I become a reseller?
Prompter People products have been so popular that many dealers ask how they can sell them. Prompter People is priced for direct sale, so we designed a new high end group of products to offer a solution to resellers. Q-Gear is a distinctive resale product with bundled accessories. www.q-gear.com. Contact rene@prompterpeople.com for more information.
Go to Top
What is your return policy?
Our returns are less than 1%, but we provide the following return option: Customer must fully inspect their prompter within 5 business days of receipt. If they determine that the product does not meet their needs for any reason, they will contact Prompter People for an RMA number. The customer will arrange and pay for return shipping. The return shipment must be picked up from the customer no later than 5 days from receipt. Prompter People will inspect the return. If the prompter and accessories are complete, unused and undamaged then a 15% restocking fee will be charged and 85% of the original purchase price will be refunded. If any items are missing, exhibit wear or evidence of use, then those parts will not be included in the credit and the customer will be charged the full retail cost of the part(s). There is no return allowed on purchased software.
Go to Top
Where can I see your prompters?
Ninety-nine percent of our customers do not physically see our prompters before purchasing. They purchase based on information provided on our website and through conversations with us. We participate annually in National Association of Broadcasters (NAB) in Las Vegas and IBC (International Broadcasting Convention) in Amsterdam if you are interested in seeing our products.
Go to Top
Can you give me contact information for a few of your customers so I can see how they like their prompter?
We do not give out customer contact information because we don’t want to impose on them to ‘sell’ our products. We will be adding a testimonial page to our website, but we request that you not call the people who have been so kind as to contribute.
Go to Top
Can my company order with a purchase order?
We accept purchase orders from schools, and U.S. and State government offices. All others may pay with a major credit card or cashier’s check. Corporate or personal checks are accepted, but are cashed one week before the product is shipped to ensure adequate funds.
Go to Top
How soon can I get my prompter after I order it?
We usually ship within one day of receiving your order. If we are aware of any circumstances that could delay your shipment, like backorder of parts, we will let you know. We do our best to accommodate your schedule, but we are not responsible if shipment or arrival do not occur on the dates you have requested. You should always have a back-up plan if you have a critical date. We use UPS so you can select any service provided, from ground to next day a.m. arrival. Remember that UPS is not infallible. Orders can be lost or delayed due to circumstances beyond our control.
Go to Top
On the PC side a Pentium III or higher processor works best. On slower computers you can reduce the screen resolution to 800x600 or 640x480 to reduce the load on the computer. On the Mac side any G3 or better works fine.
Go to Top
What kind of camera tripod do I need?
The Broadcast 15 weighs 14 pounds, the Broadcast 17 weighs 17 poounds and the DV-9 weighs 5 pounds. If the weight of the teleprompter and your camera exceed your tripod rating you will need to get a stronger tripod/head. In the real world you can get away with a little over the manufacturers rating. This is because the manufacturer rates the tripod/head for maximum amounts of panning and tilting. When teleprompting the camera remains relatively still putting less strain on the tripod/head combination. Aother option is to order the Universal 15/17 that comes with it's own stand. Click the link to the right to see a great tripod that support 30lbs for just $399.TRIPOD LINK
Go to Top
What Software is Included?
Prompter People teleprompters include Flip-Q Lite, our proprietary and powerful dual screen prompting software. You will receive a User ID and Password via email which will enable you to download the software through Internet download. The upgrade to Flip-Q Lite is Flip-Q Pro. See details of upgrade features at this link:
http://www.prompterpeople.com/software2flip.htm
Can I get Flip-Q on disc?
To protect our intellectual property, we do not ship Flip-Q on a disc. If you do not have an Internet connection on your computer, or if portability of the software is important to you, then purchase the USB Flash Drive with embedded software.
Can I download Flip-Q to several laptops?
It is possible to download to only one laptop (or computer). It is impossible to copy the software to disc or to download it to more than one computer. If you need more than one copy, contact sales for a quote on a site license for multiple computers.
Go to Top
Can I Use the LCD Monitor for Other Things?
Yes! Our 15" & 17" LCD models include stands that allow you to remove the monitor from the TelePrompter plate with one thumbscrew. You can then use it as a desktop computer monitor. It's like getting a great 15" or 17" computer monitor free! Our DV-9 prompter utilizes a high quality 7.2" TFT LCD that can be removed with a single screw and used as a wide screen TV for your car, boat or RV. It even comes with a 12v adapter for your car's lighter socket!
Go to Top
What is the Warranty on the Product?
Prompter People teleprompters come with a 3 year parts and labor warranty on all components including LCD, cables and mounting hardware. Broken or scratched reflectors are not covered under warranty.For detailed warranty info click here warranty link
Go to Top
Return Policy
We allow returns within 10 business days with a 15% restocking fee and shipping both ways.
Go to Top
How is the monitor connected?
Our Broadcast 15/17 and Universal 15/17 use SVGA monitors. These monitors connect to your computer via the standard 15 pin VGA connector that is standard on all laptop and desktop computers. Our DV-11 and Convertible 9 teleprompters have VGA/composite monitors.
Our DV-9 takes a composite video input via an RCA plug. Most laptops made in the past 4 years have either a composite or svideo connector. If your computer has a svideo connector you will need a svideo to composite adapter (we have them available for $25). If your computer does not have either a composite video or svideo connector you will need to get a VGA scan converter (we offer these at $100).
Go to Top
Which type of reflector should I buy?
We offer three styles of reflectors, Check out this link to get all the information you need.
REFLECTOR PAGE
Go to Top
How do I control scrolling?
You can control scrolling a number of ways. The most popular is a wireless controller. With this controller you can control speed, direction, stop/start and select cue point within 50 feet of your computer. This is a UHF device that plugs into your USB port. We also offer a wired scroll knob that gives the most precise control over scrolling and a foot pedal control for on-camera talent. You can check out the controllers in our options page by clicking here OPTIONS PAGE LINK.
Go to Top
Should I get a Universal or Broadcast model?
This decision depends on two things: whether the talent is stationary and if you have a tripod that can display the weight of the teleprompter and your camera. The Broadcast 15 weighs 14 pounds and the Broadcast 17 is 17 pounds. Add this weight to the weight of your camera and that is the load rating your tripod must support. It's generally ok to go over the limit a bit since teleprompter applications don't require fast camera movement. We offer a heavy duty tripod for just $399 that can support up to around 30 pounds. Click here for info on it TRIPOD LINK.
If your on-camera speakers are stationary whether sitting or standing the Universal style is a good choice. With this style of teleprompter you simply place your existing camera and tripod behind the Universal stand mount teleprompter and start shooting. Since the Universal teleprompter has it's own stand you don't need a heavy duty tripod. The Universal is also great for quick setups because you don't have to mount all the camera gear to the teleprompter mount.
Go to Top
Can I use the teleprompter on batteries?
The DV-9, DV-11 and Convertible 9 come standard with 12Vdc capability and include a 12v cord to connect to the cigarette lighter of your car. We also sell a Lithium-Ion battery to power the DV-9, DV-11 and convertible. The battery can be seen on the accessories page. The Broadcast 15/17 can be can be ordered with 12VDC and composite also. Specify that you need 12V battery operation when ordering and we can supply the appropriate optional power cord, typically either 4 pin XLR or cigarette lighter. For all of our teleprompters there is a great portable 12V dc supply made by Xantrex called the Powerpack 400 Plus and is available from Costco for just $89.99. This device will power the Broadcast 17 for over 6 hours. You can also use it to power your laptop!
Go to Top
What's a scan converter?
A scan converter converters a computers VGA signal to a standard NTSC video signal. The scan converter may be required if you are using the DV-9 or our Broadcast 15 with composite monitor. Both of these monitors require a composite video signal for input.
Go to Top
Do you give discounts to schools, government or nonprofits? AND … Do you give discounts for purchase of multiple units? One of the reasons we can maintain our low prices is that we operate on very small margins. Therefore, we are unable to offer discounts.
Go to Top
Are you on the GSA Schedule?
No.
Go to Top
Can I buy a prompter minus the monitor?
Our prompters are designed to be used with monitors that have very specific physical specs, so we do not sell them without monitors unless you have previously purchased one of our prompters and want to share monitors between them.
Go to Top
How can I become a reseller?
Prompter People products have been so popular that many dealers ask how they can sell them. Prompter People is priced for direct sale, so we designed a new high end group of products to offer a solution to resellers. Q-Gear is a distinctive resale product with bundled accessories. www.q-gear.com. Contact rene@prompterpeople.com for more information.
Go to Top
What is your return policy?
Our returns are less than 1%, but we provide the following return option: Customer must fully inspect their prompter within 5 business days of receipt. If they determine that the product does not meet their needs for any reason, they will contact Prompter People for an RMA number. The customer will arrange and pay for return shipping. The return shipment must be picked up from the customer no later than 5 days from receipt. Prompter People will inspect the return. If the prompter and accessories are complete, unused and undamaged then a 15% restocking fee will be charged and 85% of the original purchase price will be refunded. If any items are missing, exhibit wear or evidence of use, then those parts will not be included in the credit and the customer will be charged the full retail cost of the part(s). There is no return allowed on purchased software.
Go to Top
Where can I see your prompters?
Ninety-nine percent of our customers do not physically see our prompters before purchasing. They purchase based on information provided on our website and through conversations with us. We participate annually in National Association of Broadcasters (NAB) in Las Vegas and IBC (International Broadcasting Convention) in Amsterdam if you are interested in seeing our products.
Go to Top
Can you give me contact information for a few of your customers so I can see how they like their prompter?
We do not give out customer contact information because we don’t want to impose on them to ‘sell’ our products. We will be adding a testimonial page to our website, but we request that you not call the people who have been so kind as to contribute.
Go to Top
Can my company order with a purchase order?
We accept purchase orders from schools, and U.S. and State government offices. All others may pay with a major credit card or cashier’s check. Corporate or personal checks are accepted, but are cashed one week before the product is shipped to ensure adequate funds.
Go to Top
How soon can I get my prompter after I order it?
We usually ship within one day of receiving your order. If we are aware of any circumstances that could delay your shipment, like backorder of parts, we will let you know. We do our best to accommodate your schedule, but we are not responsible if shipment or arrival do not occur on the dates you have requested. You should always have a back-up plan if you have a critical date. We use UPS so you can select any service provided, from ground to next day a.m. arrival. Remember that UPS is not infallible. Orders can be lost or delayed due to circumstances beyond our control.
Go to Top